Privacy Policy

1. Introduction

Welcome to our WhatsApp Business API SaaS platform. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and use our platform.

2. Data We Collect

To provide our WhatsApp messaging services, we collect the following types of information:

• Identity Data: First name, last name, username.
• Contact Data: Email address, phone numbers.
• WhatsApp Data: WhatsApp Business Account (WABA) IDs, Phone Number IDs, message templates, and chat history processed through our API.
• Technical Data: IP addresses, browser types, and platform usage data.

3. How We Use Your Data

We use your data solely for the purpose of providing and improving our SaaS services:

• To register you as a new customer and manage your account.
• To process and deliver WhatsApp messages via the Meta Cloud API.
• To manage payments, fees, and charges.
• To notify you about changes to our terms or privacy policy.

4. Data Sharing and Meta Integration

As a WhatsApp Tech Provider, our platform integrates directly with Meta APIs. We share necessary messaging data with Meta to facilitate the delivery of your WhatsApp messages. We do not sell your personal data or your customers' data to any third parties for marketing purposes. All messaging operations comply strictly with the WhatsApp Business Policy.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, and contractors who have a business need to know.

6. Your Rights

Under data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data.

7. User Data Deletion Instructions

If you wish to completely delete your account and all associated data from our platform, you can do so by following these steps:

1. Send an email to support@harishchandra.in from your registered email address.
2. Subject line must be: "Data Deletion Request".
3. Include your account details and registered phone number.

Once we receive your request, we will process the complete erasure of your WhatsApp templates, contacts, and chat history from our servers within 7 business days. This action is irreversible.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@harishchandra.in.